FAQ

💕 Frequently Asked Questions

🎟️ How do I use a discount code?

Enter your code in the discount code box at checkout before completing your purchase. On mobile, you may need to expand your order summary to find it.

Discounts are subject to the offer’s terms and cannot be applied to previously placed orders.

💌 Can I include a gift message?

Absolutely! Add your short, heartfelt message in the “Add a note to your order” box in your shopping cart. Be sure to include your name so your recipient knows who sent their sweet surprise!

✍️ How do I personalize my item?

Enter your details in the personalization box on the product page before adding the item to your cart. Follow the listing’s instructions and double-check all names, spelling, dates, and placement requests—we use the information you provide to make your gift special! 💕

Items that do not offer personalization will arrive as described in their listing.

🚚 How much is shipping?

Shipping is FREE within the United States! A little extra love, from our small business to your doorstep. 📦💕

⏳ When will my order ship?

Orders usually ship within 3–5 business days from South Carolina, unless the product listing states otherwise. This is the time we need to prepare your order; carrier transit time is additional.

🤍 What if something is wrong with my order?

Every order matters to us, and we want you to love yours! If your item arrives damaged, defective, or different from what you ordered, please email toostinkincutegifts@gmail.com promptly upon receipt.

Include your order number, clear photos of the item and any damaged packaging, and a description of the issue so we can help find the best resolution.

If we made the mistake, we’ll cover the return shipping. 💕

📦 Can I return or exchange an item?

Please contact us first for approval before sending anything back. Authorized returns must be sent back within 7 days of receipt, with the item in its original condition and its original packaging and product labels intact.

For returns due to a change of mind or a mistake in the information provided when ordering, you are responsible for return shipping, and any original shipping charges are nonrefundable.

Please keep the packaging and product labels until you’re sure you love your purchase! Return instructions will be provided when your return is approved.

See our Refund Policy for complete details.

💬 Still have a question?

We’re happy to help! Email toostinkincutegifts@gmail.com or visit our Contact Us page.

Thank you for supporting Too Stinkin’ Cute! 🥰